A multinational BPO with more than 280,000 employees worldwide. It provides Outsourcing, IT, and Operational Transformation (consulting & implementation) services to its clients across the globe. Handles Finance & Accounting (F&A) operations for a significant client- a Big 4 firm in India – and the engagement is, a 7-year outsourcing agreement with the customer paying a decreasing fee each year. The agreement also includes a transformation budget of 0% to 15%.
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